- REPATRIATION FLIGHTS, CARGO AND FREIGHT CHARTERS, AIR AMBULANCE PERMITS
ABOUT IFOS AVIATION
IFOS Aviation India Provide a Comprehensive flight Handling Services to private business jets, corporate air charters, VIP/ Diplomatic charter flights, IFOS has an impressive clientele including State Governments, Charter Management Companies , Medical (Air Ambulance) Operators, Military and Freight Operators. We provide highly competent Comprehensive Flight Handling Services as we are always conscious of the need to ensure timely and efficient service. Our aim is to deliver a quality, seamless experience for our large client base with their variety of aircraft and service requirements. We look forward assisting you in the Future.
The organisation which has each of its associate closely connected with its customer expectations need no management. The team itself is motivated and committed towards outstanding customer experience. Management at IFOS is committed towards building a team which has highest level of commitment towards the satisfaction of its customers and has great ownership of safety and quality.
At IFOS management is done by serving. Servent leadership is the philosophy adopted and adhered too. We exist to support our team in helping them to do their job better. Our organisation is an inverted pyramid. Higher in position you are, higher are the expectations towards serving your teams.
Safety, quality and customer's smile are the key management expectations and deliverables.
IFOS Aviation Ground Handling , has a range of sophisticated processes and systems designed to ensure that we undertake our services at a consistently high
standard and in accordance with accepted best practice for the industry. The framework information below provides some on assurance of our credentials and
ability to ensure consistent quality service to our partners.
The framework can be summarised as follows:
- Risk Management
- Safety Management System
- Training and Development
- Policy Framework
- Meeting Structure
- Performance Metrics
- Ongoing Improvement
- Reporting – A Fair and Just Culture
- Passenger Handling
- Crew Support Services
- Fuel Management
- Trip Planning & Support
- Flight Dispatch Services
- Cabin Appearance
- Luxury Travel
- Executive Travel
- Medical Evacuation
- Filming & Aerial Photography
- Helicopter Services
MEET & ASSIST
- Arrivals & Departures
- Meeting Points
Our service delivery process in 3 steps
Our company is highly process oriented company with lean and effective processes for meeting and exceeding customer expectations. We ensure that each enquiry that is received is alloted an individual owner who then follows it through the entire cycle of execution and customer satisfaction. Broad highlight and outline of our service delivery is in 3 simple steps.MORE ABOUT US +
Receive request or enquiry of service from prospective client or customer at firstname.lastname@example.org or email@example.com. Assignment of unique owner to the business prospect and planning with customer as per defined SOP. Detailed planning helps in flawless operation.
The process of operation is carried out with close coordination and high degree of transparent communication. Customer coordinator and operations coordinator closely work towards flawless execution for satisfaction of our common and highly valued guests. Operation progress update and completion marks the success of the operation.
close the loop
Post operation the assigned owner of the operation closes the loop by obtaining feedback from our customers and taking them in true spirit for service standard enhancement. Feedback from customers, pilots and guests guide us towards our untiring journey and quest for global definition of service standards. Each feedback helps us improve and motivate us for our next flawless operation.